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Operations

Operating efficiency

A methodology has been developed to capture opportunities for optimizing and improving operations, with specific applications based on the needs of each company:

  • Improvement in business processes.
  • Optimization of transportation logistics costs.
  • Optimization of production planning and scheduling.
  • Balancing of production lines and reduction of bottlenecks.
  • Improvement in the effectiveness of equipment and facilities.
  • Reduction of waste.
  • Optimization of inventories.

As for public institutions, and following the policy guidelines for the modernization of the public administration, we advise and provide technical assistance to  public entities in relation to the improvement of their management systems, as well as on how to develop and update their management documents (e.g. the Table of Job Positions of the Entity (CPE, for its acronym in Spanish), the Procedures Manual (MAPRO, in Spanish), the Regulation on the Organization and Functions (ROF, for its acronym in Spanish), the  Organization and Functions Manual (MOF, for its acronym in Spanish), Single Text of Administrative Procedures (TUPA,  for its acronym in Spanish), and Manual of Job Profiles (MPP, for its acronym in Spanish).

In line with the above, we also develop and update job profiles, recommend optimal sizes and organizational structures; we analyze and propose actions to improve the processes involved in the provision of public goods and services, among other activities that focus on the improvement of the management of public services.

Operational models of public intervention, management dashboards or scorecards, review of key performance indicators (KPI), among other activities, are also performed as part of the results-based management approach we take.

Private sector experiences

Public sector experiences

Evaluation of the procurement process of the Qali Warma Program

Processes and sub-processes of the National School Lunch Program Qali Warma were identified at the regulatory level, i.e. based on the regulatory framework, manuals and other available instruments of the program, and at a field-work level, based on primary information collected among the most relevant stakeholders. Thus, we verified the program’s compliance with the current regulatory framework, and we identified opportunities for improvement. Similarly, we analyzed the strengths and obstacles encountered the process, risks and bottlenecks, and then proposed recommendations for the improvement of these processes. To complement these recommendations, we developed a table of indicators to facilitate program monitoring.

Study for the improvement of regulations and simplification of administrative procedures that hinder investment

As requested by the National Comptroller’s Office, this study identified and recommended improvement opportunities in the regulations and management of administrative procedures of five economic sectors that are crucial for competitiveness (i.e. mining, oil, energy, transportation, and telecommunications). We subsequently analyzed the legal framework and international experiences, as well as the institutional feasibility of the proposed recommendations.

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